Track your shipment

We are Enariv – with us you’ll find lifestyle products you see on social media and in everyday life. Our team tracks down trends and offers them at the best possible price. Learn more here.

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At the moment, delivery usually takes approx. 7–10 business days (10–15 during peak periods). Shipping within Germany is free.

Use the track & trace link from our shipping confirmation. A few days after dispatch, an additional local tracking number appears at the bottom of the tracking page. With this you can also track directly with the local carrier (including the estimated delivery window).
DHL (local): dhl.de tracking

We work with international partners and keep our logistics lean – there are no extra fees for you besides the purchase price. If you are ever asked to pay something in advance, contact us immediately: info@Enariv.de.

The foreign tracking number does not show a date at first. Within about a week, the local tracking number including the estimated date/time window appears at the bottom of the tracking page. For local tracking, enter this number on the carrier’s website (e.g. DHL, link above).

As a rule, it takes 7–15 business days. If this time has passed, email us with your order number at info@Enariv.de and we’ll check the shipment status.

First ask your neighbours and check the nearest post/DHL branch. If that doesn’t help, get in touch with us: info@Enariv.de. We’ll clarify it with the carrier.

Shipping within Germany is free. Delivery is usually handled by DHL.

Klarna, Apple Pay, credit card and Amex. Payments are processed via secure, established payment providers.

An order confirmation after purchase & a shipping confirmation with track & trace once your parcel is on its way.

Check your spam/other folders. If there’s still nothing there, email us at info@Enariv.de.

You’ll receive an order confirmation. For a business invoice, please email us at info@Enariv.de.

In the order confirmation (format #0000). If it’s missing, contact us at info@Enariv.de.

Email us as quickly as possible at info@Enariv.de with your name, order number (#0000) and the reason.

No – you can always check out as a guest.

Please email us straight away at info@Enariv.de with your name, order number (#0000) and a short description.

Please contact us as soon as possible with your name, order number (#0000) and a description at info@Enariv.de. Attach a short video/photos. Let us know whether you prefer a replacement or a refund.

Email info@Enariv.de (name, order number #0000, reason for return). You’ll receive the return address and confirmation. Then send the parcel with a courier of your choice.

You cover the return shipping costs. The amount depends on the courier you choose (see their website).

• Cooling-off period: 14 days from receipt.
• Original packaging & tags available.
• Unworn/unused.

You can find full details in our returns policy.

Once your return has arrived, we’ll send you a confirmation and start the refund process.

Usually within a few business days after our return confirmation (depending on the payment provider).

By email at info@Enariv.de.

Normally within 1 business day. During busy periods it may take a little longer – thanks for your understanding.